E-Learning Helplines

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For the current E-Learning Semester, here are numbers to call for support from specific unit or department.

 

Call Centers (Availability: 9AM – 5PM– Mon, Tues, Wed, Thurs, Fri)

Short Code: 3589 or ELUX                                                                   Toll-Free Number: 3589

N0.DepartmentLone Star MTNOrange Numbers
1.Business and Finance Office (BFO) -Call Center

 

 

Toll-Free Number (3589 or ELUX)

0555-722-072

 

0555-510-532

0555-510-533

0555-510-534

0555-510-523

0555-510-593

 

 

0777-892-231

0777-892-218

0777-892-217

0777-892-215

 

2.Office of Enrollment Services (OES) – Call Center

 

 

Toll-Free Number (3589 or ELUX)

0555-722-070

 

0555-510-471

0555-510-472

0555-510-473

0555-510-466

0555-510-487

0777-892-207

 

0777-892-206

0777-892-204

0777-892-202

3.Office of Information Technology (OIT) – Call Center

 

 

Toll-Free Number (3589 or ELUX)

0555-721-976

 

0880-413-904

0880-206-491

0555-510-514

0555-510-495

0555-510-531

0555-510-493

0555-510-489

0555-510-494

0775-824-506

 

0775-823-990

0777-892-190

0777-892-188

0777-892-187

0777-892-185

 

 Student Affairs  (SA) – Call Center0555-510-487

 

0555-510-505

0555-510-525

0777-892-211

 

0777-892-197

0777-892-194

 

 

Other Departments

N0.DepartmentLonestar MTNOrange
5Graduate School0555-510-4800777-892-189
6Medical College/H/Sciences0555-510-4880777-892-209
7Department of Academic Affairs0555-510-4910777-892-176
8Department of Administration0555-510-4970777-892-179
9UL Library0555-510-4960777-892-183
10University Relations0555-510-5300777-892-178
11UL Security0555-510-4940777-892-181
12Institutional Development and Planning0555-510-5270777-892-198
13Straz Sinje0555-510-498 0777-892192

 

Mobile and After Hours Phone Support

 

Support CategoryLonestar MTNOrangeAvailability
Office of Information Technology

 

(Software, Hardware, Email, Other IT-Related issues)

0555-510-4220777-892-2845PM -10PM

 

MTWTFS

Office of Information Technology-E-Learning Unit

 

(For Elearning/MOODLE issues)

0555-510-4380777-892-2855PM -10PM

 

MTWTFS

Office of Information Technology

 

(Software, Hardware, Email, Other IT-Related issues)

0555-510-4400777-892-2865PM -10PM

 

MTWTFS

R.E.C- Schoolink                  (ePortal)

 

(For ePortal issues and other Student Information System issues.)

0555-510-4320777-892-2895PM -10PM

 

MTWTFS

OIT Rapid Response Team

 

(General IT Services)

0555-510-4280777-892-2905PM -10PM

 

MTWTFS

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