Home / E-Learning Helplines
For the current E-Learning Semester, here are numbers to call for support from specific unit or department.
Call Centers (Availability: 9AM – 5PM– Mon, Tues, Wed, Thurs, Fri)
Short Code: 3589 or ELUX Toll-Free Number: 3589
| N0. | Department | Lone Star MTN | Orange Numbers |
| 1. | Business and Finance Office (BFO) -Call Center
Toll-Free Number (3589 or ELUX) | 0555-722-072
0555-510-532 0555-510-533 0555-510-534 0555-510-523 0555-510-593 |
0777-892-231 0777-892-218 0777-892-217 0777-892-215
|
| 2. | Office of Enrollment Services (OES) – Call Center
Toll-Free Number (3589 or ELUX) | 0555-722-070
0555-510-471 0555-510-472 0555-510-473 0555-510-466 0555-510-487 | 0777-892-207
0777-892-206 0777-892-204 0777-892-202 |
| 3. | Office of Information Technology (OIT) – Call Center
Toll-Free Number (3589 or ELUX) | 0555-721-976
0880-413-904 0880-206-491 0555-510-514 0555-510-495 0555-510-531 0555-510-493 0555-510-489 0555-510-494 | 0775-824-506
0775-823-990 0777-892-190 0777-892-188 0777-892-187 0777-892-185
|
| Student Affairs (SA) – Call Center | 0555-510-487
0555-510-505 0555-510-525 | 0777-892-211
0777-892-197 0777-892-194 |
Other Departments
| N0. | Department | Lonestar MTN | Orange |
| 5 | Graduate School | 0555-510-480 | 0777-892-189 |
| 6 | Medical College/H/Sciences | 0555-510-488 | 0777-892-209 |
| 7 | Department of Academic Affairs | 0555-510-491 | 0777-892-176 |
| 8 | Department of Administration | 0555-510-497 | 0777-892-179 |
| 9 | UL Library | 0555-510-496 | 0777-892-183 |
| 10 | University Relations | 0555-510-530 | 0777-892-178 |
| 11 | UL Security | 0555-510-494 | 0777-892-181 |
| 12 | Institutional Development and Planning | 0555-510-527 | 0777-892-198 |
| 13 | Straz Sinje | 0555-510-498 | 0777-892192 |
Mobile and After Hours Phone Support
| Support Category | Lonestar MTN | Orange | Availability |
| Office of Information Technology
(Software, Hardware, Email, Other IT-Related issues) | 0555-510-422 | 0777-892-284 | 5PM -10PM
MTWTFS |
| Office of Information Technology-E-Learning Unit
(For Elearning/MOODLE issues) | 0555-510-438 | 0777-892-285 | 5PM -10PM
MTWTFS |
| Office of Information Technology
(Software, Hardware, Email, Other IT-Related issues) | 0555-510-440 | 0777-892-286 | 5PM -10PM
MTWTFS |
| R.E.C- Schoolink (ePortal)
(For ePortal issues and other Student Information System issues.) | 0555-510-432 | 0777-892-289 | 5PM -10PM
MTWTFS |
| OIT Rapid Response Team
(General IT Services) | 0555-510-428 | 0777-892-290 | 5PM -10PM
MTWTFS |